Full-Time Remote Host Download

This is the installer for our full-time remote software.

Once installed, this software continues to run in the background at all times. This allows us to initiate a remote connection without requiring human intervention. We will only access your computer if you give us permission.

Download the Remote Host for PC

Download the Remote Host for Mac

 
Installation Instructions
  • Save the file, then double click to start the installer. If prompted by your security software, allow the installer to run.
  • Choose a typical installation, and then install for both personal & commercial use.
  • Enter a password and share it with your CT/NY Tech consultant. It can be anything - we are going to change it anyway.
  • Finish the installation. Then, we'll take it from there.
We would still lose access to your computer if...
  • We restart your computer, but cannot log-in because you haven't shared your credentials with us.
  • Your computer is in sleep mode (this may happen automatically after several minutes of inactivity).
  • Your computer is shut down, or your power cable is unplugged.
  • Your computer has no active network connection (WiFi, Ethernet, 4G LTE, etc).
To disable or remove our full-time remote software
    On a Windows computer...
  • Right-click on the TeamViewer icon (white & blue square) located on the bottom/right corner of your screen. You may have to click an arrow first to reveal it. Choose "Exit TeamViewer."
  • Our remote software will automatically resume after you restart your computer.
  • Or, you may simply uninstall the software labelled "TeamViewer 11 Host" in your programs list.
  • This can be found by navigating through Start ➔ Control Panel ➔ Programs and Features.
    On an Apple computer...
  • Find the TeamViewer icon: Look for a double arrow inside a circle that is inside a box. This is located on the top/right corner of your screen.
  • Hold down the "Ctrl" button on your keyboard while clicking the icon. Choose "Exit TeamViewer."
  • Our remote software will automatically resume after you restart your computer.
  • Or, you may simply uninstall the software labelled "TeamViewer Host" in your Applications folder.
  • Navigate to the Applications folder through the Finder or by doing a search for "Applications."
  • Uninstall the program by dragging the "TeamViewer Host" icon to the Trash located in the lower/right corner of your screen.
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